Feedback
Request a feature or report a bug
Hedgehog Bits has no account, no analytics and no crash reporting, so we can't see how it is used. What you tell us is how we learn what works and what is missing.
Write to us at info@hedgehogbits.com. We read every message.
Request a feature
Tell us what you are trying to do and what would help. The reason behind a request is often more useful to us than a specific solution.
Report a bug
Tell us what you expected to happen and what happened instead. If you can, include:
- the steps that make it happen again
- your iPhone model and iOS version (Settings → General → About)
- the app version (shown on the App Store page, or in Settings → General → iPhone Storage → Hedgehog Bits)
Keep your vault private
You never need to share anything from your vault to report a problem.
- Never send your vault password. We will never ask for it, and we couldn’t use it to help you: nothing is stored on our side.
- Don’t send backup files or vault contents. Describe the problem in general terms, for example “a 2 GB video stops playing halfway”, rather than sending the file.
- Check screenshots before you attach them. Blur or crop anything personal first.
Report a security issue
If you think you have found a security vulnerability, email info@hedgehogbits.com with “Security” in the subject line. Please give us a reasonable chance to fix it before sharing details publicly. Our security design page describes how the app works, and security.txt has the same contact details in a standard format.
Things we can’t help with
- Forgotten passwords. There is no recovery, by design. We have no copy of your password or your files.
- Recovering a deleted vault without an exported backup.
What happens next
We reply when we can. Feature ideas are collected and considered together, so a request still counts even if it doesn’t arrive straight away.
Before writing, the FAQ may already have your answer.